Terms and conditions

01About us

The website dietxp.com is owned and operated by NUTRI SPACE, a sole proprietorship based in India, with its registered office at:

For any queries, contact us at support@dietxp.com or +91 90455 60007.

02Eligibility

By using this website and placing orders, you represent and warrant that:

• You are at least 18 years of age.
• You are legally capable of entering into a binding contract under the Indian Contract Act, 1872.
• You are not barred from purchasing or receiving products under any applicable law.
• The information you provide during registration and purchase is accurate, current, and complete.

If you are under 18, you may only use this website under the supervision of a parent or legal guardian who agrees to these Terms.

03Use of the website

By accessing dietxp.com, you agree to use the website solely for lawful purposes and in a manner that does not infringe upon the rights of others. You agree not to:

• Use the website for any fraudulent, unlawful, or malicious purpose.
• Attempt to gain unauthorised access to any portion of the website or its systems.
• Copy, reproduce, or redistribute any content without prior written permission from NUTRI SPACE.
• Upload or transmit viruses, malicious code, or any harmful material.
• Engage in any conduct that disrupts or interferes with the functioning of the website.
• Use automated tools (bots, scrapers) to extract data from this website.

NUTRI SPACE reserves the right to suspend or terminate access to the website for any user found in violation of these terms, without prior notice.

04Products and pricing

All products listed on dietxp.com are subject to availability. We reserve the right to:

• Modify product descriptions, formulations, or specifications without prior notice.
• Discontinue any product at any time.
• Limit the quantity of products available for purchase.
• Change prices at any time without prior notice.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Product images are for illustrative purposes only and the actual product may vary slightly.

Health disclaimer: NRGT is a caffeinated food product and BAO Refresh is a health supplement. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. Always consult your physician before use, especially if you have a pre-existing medical condition or are on medication, and follow the directions on the pack.

05Orders and payments

When you place an order on dietxp.com, you are making an offer to purchase. All orders are subject to acceptance and availability. NUTRI SPACE reserves the right to refuse or cancel any order at its sole discretion.

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, RuPay)
• UPI (Google Pay, PhonePe, Paytm)
• Net banking
• Digital wallets
• Cash on delivery (COD)

An order confirmation will be sent to your registered email once payment is successfully processed. This confirmation does not constitute a binding contract until the order has been dispatched.

In the event of a payment failure, please do not retry immediately. Check with your bank or payment provider before attempting again. NUTRI SPACE shall not be liable for any duplicate charges caused by user error.

06Shipping and delivery

All orders are dispatched within 24 hours of placement, excluding Sundays and public holidays. After dispatch, delivery takes 3 to 5 business days in metro cities, 5 to 7 business days in other cities and towns, and 7 or more business days in remote and hilly areas.

• Shipping is free on all orders across India.
• Orders are shipped via BlueDart, Delhivery, or Shadowfax.
• A tracking link will be shared via email and SMS upon dispatch.
• NUTRI SPACE is not responsible for delays caused by courier partners, natural calamities, or circumstances beyond our control.
• Risk of loss and title for products pass to you upon delivery.

Please ensure the delivery address provided is accurate and complete. NUTRI SPACE shall not be liable for non-delivery due to incorrect address details provided by the customer. Full details are in our Shipping and delivery page.

07Returns and refunds

Returns are accepted within 7 days of delivery, only for unopened products in their original, sealed packaging. The following conditions apply:

• Only unopened and unused products are eligible for return.
• Return requests must be raised within 7 days of delivery.
• NUTRI SPACE will arrange a free pickup from the customer's address.
• Refunds are processed after the returned product is received and verified, and reach your original payment method in 7 to 10 business days for cards, 5 to 7 for UPI or net banking, 3 to 5 for wallets, and 7 to 10 business days by bank transfer for cash on delivery orders.
• Opened, used, or tampered products are not eligible for return, unless they are damaged, defective or incorrect.
• For damaged, defective, or incorrect items, please contact us within 24 hours of delivery with your Order ID and photos. After verification, you can choose a free replacement or a full refund, and we collect the item at no cost.
• If your order is not delivered, or arrives well after the delivery times above, you can ask for a full refund.
• Orders cannot be cancelled once dispatched. Pre-dispatch cancellation requests must be raised immediately by contacting our support team.

Full details are in our Returns and refunds page.

08Intellectual property

All content on dietxp.com, including but not limited to the brand name DietXP, logo, product names, product formulations, images, text, graphics, website design, and all related materials are the exclusive intellectual property of NUTRI SPACE and are protected under applicable Indian and international intellectual property laws.

• The trademarks, trade names, and logos displayed on this website are registered or unregistered marks of NUTRI SPACE.
• No content from this website may be copied, reproduced, republished, uploaded, modified, transmitted, or distributed in any form without prior written consent from NUTRI SPACE.
• Unauthorised use of any intellectual property belonging to NUTRI SPACE will constitute an infringement and may result in legal action.
• Any feedback, suggestions, or ideas submitted by users to NUTRI SPACE shall become the property of NUTRI SPACE without any obligation of compensation.

09Disclaimers

The information provided on this website is for general informational purposes only. NUTRI SPACE makes no representations or warranties of any kind, express or implied, regarding:

• The accuracy, completeness, or reliability of any information on the website.
• The uninterrupted or error-free operation of the website.
• The suitability of products for any specific individual or health condition.

Medical disclaimer: DietXP products are not medicines. NRGT is a caffeinated food product and BAO Refresh is a health supplement. Results may vary from person to person. The statements made on this website have not been evaluated by any regulatory authority as claims for treatment or prevention of disease. Always consult a qualified healthcare professional before use.

NUTRI SPACE shall not be held liable for any adverse reactions, allergic responses, or health complications arising from use of DietXP products, especially when used contrary to the recommended guidelines.

10Limitation of liability

To the maximum extent permitted by applicable law, NUTRI SPACE, its employees, partners, and agents shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from the use of this website or products.
• Loss of profits, data, goodwill, or business opportunities.
• Damages resulting from unauthorised access to or alteration of your data or transactions.
• Any force majeure events including natural disasters, government actions, strikes, or pandemic-related disruptions.

In any case, NUTRI SPACE's total liability to you shall not exceed the amount paid by you for the specific product(s) giving rise to the claim.

11Privacy policy

Your use of dietxp.com is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using this website, you consent to the collection, use, and processing of your personal information as described in our Privacy Policy.

We are committed to protecting your personal data and will never sell or share your information with third parties for marketing purposes without your explicit consent.

12Prohibited activities

You are strictly prohibited from engaging in any of the following activities on or through dietxp.com:

• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
• Posting or transmitting any defamatory, obscene, offensive, or unlawful content.
• Engaging in any activity that could damage the reputation of NUTRI SPACE or the DietXP brand.
• Attempting to reverse-engineer or decompile any part of the website.
• Using the website to conduct or promote any competing business without prior written consent.
• Collecting user data from the website without authorisation.
• Placing fraudulent orders or manipulating pricing through technical exploits.

Violation of any of the above may result in immediate suspension of access and legal action under applicable Indian law.

13Changes to these terms

NUTRI SPACE reserves the right to update, modify, or replace any part of these Terms and Conditions at any time at its sole discretion. Changes will be effective immediately upon posting to the website.

It is your responsibility to review these Terms periodically. Continued use of the website after any changes constitutes your acceptance of the revised Terms. The "Last updated" date at the top of this page shows when they last changed.

14Governing law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, including but not limited to:

• The Indian Contract Act, 1872
• The Consumer Protection Act, 2019
• The Consumer Protection (E-Commerce) Rules, 2020
• The Information Technology Act, 2000
• The Food Safety and Standards Act, 2006

Any disputes, claims, or controversies arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Meerut, Uttar Pradesh, India.

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation before pursuing formal legal proceedings.

15Contact and grievances

If you have any questions, concerns, or grievances regarding these Terms and Conditions, please contact us: