Return & Refund Policy | DietXP

DIETXP — RETURNS & REFUNDS

We Stand Behind
Every Order.

7-day return window for eligible unopened products. Simple returns, transparent support.

7-Day Window From date of delivery
Free Pickup We arrange return courier
Full Refund Back to original payment method
5–10 Business Days Refund depending on payment
Easy Returns
Secure Payments
Fast Support
Genuine Products

HOW TO INITIATE A RETURN

01 — Contact Us Email or WhatsApp within 7 days of delivery with your Order ID and return reason.
02 — Pickup Confirmed Our team reviews your request and schedules a free courier pickup from your address.
03 — Item Received We inspect the returned product to confirm it meets our return eligibility criteria.
04 — Refund Sent Refund processed to your original payment method within 5–10 business days.

Return Policy

We offer a 7-day return window for eligible unopened products. If you are not completely satisfied, contact us within 7 days of delivery for a full refund.

Condition Eligible for Return?
Unopened, sealed product ✔ Eligible
Opened or used product ✘ Not Eligible
Product without original packaging ✘ Not Eligible
Damaged / Wrong item received ↻ Replacement
Return request after 7 days ✘ Not Eligible
Item damaged due to misuse ✘ Not Eligible

Damaged or Wrong Item?

If your order arrives damaged, tampered, or is incorrect, we will arrange a free replacement at no extra cost. Please note:

  • You must contact us within 24 hours of delivery
  • Share your Order ID and clear photos of the damaged/wrong item and packaging
  • Products received opened, damaged due to misuse, or altered may not qualify for replacement
  • Replacements are dispatched after verification, typically within 2–3 working days
support@dietxp.com

REFUND TIMELINES

Payment Method Refund Time
UPI 3–7 Business Days
Digital Wallets 3–7 Business Days
Net Banking 5–7 Business Days
Debit Card 5–7 Business Days
Credit Card 5–10 Business Days
Cash on Delivery (COD) 5–12 Business Days (Bank Transfer)

Once processed by us, refunds may take additional time depending on your bank or payment provider. COD refunds are via bank transfer — please share your bank details when contacting us.

NOT ELIGIBLE FOR RETURN

  • Products that have been opened or used
  • Return requests raised after 7 days of delivery
  • Products without original packaging
  • Items damaged due to misuse or negligence
  • Products received tampered or opened by customer

WHY SHOP WITH CONFIDENCE?

Easy Returns
Secure Payments
Fast Support
Genuine Products

NEED HELP WITH A RETURN?

Our Support Team is Ready to Help

Support available Mon–Sat, 10AM–6PM IST. Quick replies on WhatsApp — even on Sundays.

Start a Return Request
Return Help