Returns and refunds
Easy returns, clear refunds
Return any unopened product within 7 days of delivery for a full refund, with free pickup. If something arrives damaged, wrong or faulty, you choose a replacement or your money back.
- 7 daysto return from delivery
- Free pickupfrom your address
- Full refundto how you paid
- Your choicereplacement or refund if faulty
How to return
Four steps, and you never ship it yourself
Message us
Within 7 days of delivery, send your order number and the reason on WhatsApp or by email.
We confirm
We check your request and reply within 24 to 48 hours.
Free pickup
Our courier collects the product from your address. Keep it sealed in its original packaging.
Refund sent
Once the product reaches us and is checked, we refund you to the way you paid.
What can be returned
Check your item
| Your situation | What you get |
|---|---|
| Unopened and sealed, within 7 days of delivery | Full refund |
| Damaged, faulty, wrong item or not as described | Replacement or full refund |
| Order not delivered, or delivered very late | Full refund |
| Opened or used, and not faulty | Not returnable |
| Without its original packaging | Not returnable |
| Change of mind after 7 days | Not returnable |
| Damaged by misuse after delivery | Not returnable |
"Very late" means well past the delivery times on our shipping page.
Damaged or wrong item?
We will put it right
If your order arrives damaged, faulty, tampered with or is not what you ordered, you choose a free replacement or a full refund. We collect the item at no cost.
- Tell us within 24 hours of delivery, so we can check it with the courier.
- Send your order number and clear photos of the item and the packaging.
- Replacements are dispatched within 2 to 3 working days after we check.
Refund times
When the money reaches you
We start your refund once the returned product reaches us and is checked. It goes back to the way you paid.
| You paid by | Refund reaches you in |
|---|---|
| Credit or debit card | 7 to 10 business days |
| UPI or net banking | 5 to 7 business days |
| Wallet | 3 to 5 business days |
| Cash on delivery | 7 to 10 business days, by bank transfer |
For cash on delivery orders we ask for your bank account details by email or WhatsApp. We will never ask for your card PIN, OTP or UPI PIN.
Cancelling
Changed your mind before it ships?
You can cancel any time before your order is dispatched, for a full refund. Message us straight away with your order number. Orders leave within 24 hours, so please be quick.
Once an order has shipped it cannot be cancelled, but you can return it unopened within 7 days of delivery.
Questions
Returns questions
Can I return a product I have opened?
Not if it is working as it should. Opened or used products cannot be returned, because food products cannot be resold once opened. If an opened product is faulty, damaged or not what you ordered, you can still get a replacement or a full refund.
Do I pay for return shipping?
No. We arrange a free pickup from your address. You never have to ship the product back yourself.
How long does a refund take?
We start your refund once the returned product reaches us and is checked. It reaches you in 7 to 10 business days for cards, 5 to 7 for UPI or net banking, 3 to 5 for wallets, and 7 to 10 business days by bank transfer for cash on delivery.
What if my order arrives damaged or wrong?
Tell us within 24 hours of delivery with your order number and photos of the item and packaging. You choose a free replacement or a full refund, and we collect the item at no cost.
How do I get a refund for a cash on delivery order?
We refund cash on delivery orders by bank transfer. We will ask for your bank account details by email or WhatsApp. We never ask for a card PIN, OTP or UPI PIN.
Can I cancel my order?
Yes, before it is dispatched, for a full refund. Message us straight away with your order number. After dispatch, you can return it unopened within 7 days of delivery.
Complaints
Grievance Officer
If a return, refund or delivery has not been sorted out to your satisfaction, write to our Grievance Officer. We acknowledge every complaint within 48 hours and resolve it within one month. You can also call the National Consumer Helpline on 1915.
- Name
- Sarbjeet Singh
- Designation
- Proprietor, NUTRI SPACE (DietXP)
- support@dietxp.com
- Phone
- +91 90455 60007
- Address
- 99/5C, Devpuri, Meerut, Uttar Pradesh 250002, India
Need help with a return?
Message us, we reply quickly
Monday to Saturday, 10 AM to 6 PM IST, and on WhatsApp on Sundays too. Keep your order number handy.