Order tracking
Where is my DietXP order?
Orders leave our warehouse within 24 hours. Sign in to see the status of every order, or use the tracking link we send by email and SMS once your parcel is on its way.
- 24 hoursto dispatch, Monday to Saturday
- 3 to 7 daysdelivery for most orders, by city
- Email + SMStracking link once it ships
Three ways to track
Pick the one that suits you
All three show the same delivery status. You do not need a password for any of them.
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Best for every order you have placed
Sign in to your account
Enter the email address you used at checkout. We email you a one-time code, so there is no password to remember. Orders shows each order, its status and the courier tracking once it ships.
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Best once your parcel has shipped
Open the link in your email or SMS
When your order is dispatched, we send a tracking link by email and SMS to the details you gave at checkout. Tap it to see where the parcel is right now. Your order confirmation email also has a link to your order page.
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Best if you have the AWB number
Track on the courier website
The dispatch SMS names the courier and gives an AWB (tracking) number. Enter it on that courier's site.
Ask us
Send us your order number
Type the number from your order confirmation and we will open WhatsApp with a ready message. Our team replies with the latest status.
Email support@dietxp.com WhatsApp +91 90455 60007 (opens in a new tab)
Delivery times
When will it arrive?
- DispatchWithin 24 hours
- Metro cities3 to 5 business days
- Other cities and towns5 to 7 business days
- Remote and hilly areas7 or more business days
Times start from dispatch. Orders placed on a Sunday or public holiday are dispatched the next working day. Delivery across India is free. More in our shipping policy.
What the status means
From checkout to your door
Confirmed
We have your order and your confirmation email is on its way.
Packed
Your items are picked, checked and sealed at our warehouse.
Dispatched
Handed to the courier. Your tracking link and AWB number arrive by email and SMS.
Out for delivery
On the vehicle for the last stretch. Keep your phone reachable for the courier's call.
Questions
Tracking questions
I did not get a dispatch SMS or email. What should I do?
Check your spam and promotions folders for an email from DietXP, and check that the phone number on your order is right. You can also sign in to your account to see the status, or send us your order number on WhatsApp.
Where do I find my order number?
It is in the order confirmation email we send right after you pay, and on the order page in your account. It starts with #.
Do I need an account or a password to track my order?
No. The tracking link in your email and SMS works without signing in. Signing in only shows all your orders in one place: enter the email address you used at checkout and we email you a one-time code.
My tracking has not changed for a while. Is something wrong?
It can take up to a day after dispatch for the courier's first scan to show. If the status has not moved for two working days, send us your order number and we will check with the courier.
Can I change my delivery address?
Only before your order is dispatched. Message us on WhatsApp or email support@dietxp.com straight away with your order number. After dispatch, changes are usually not possible.
Can I cancel my order?
Yes, if it has not been dispatched yet. Contact us as soon as possible with your order number. Once an order has shipped it cannot be cancelled, but you can ask for a return after delivery under our refund policy.
Still cannot find it?
We will find your order for you
Send us the email address or phone number you used at checkout. We reply Monday to Saturday, 10 AM to 6 PM IST, and on WhatsApp on Sundays too.