Privacy
Policy

01Information We Collect

We collect the following types of personal information when you interact with our website:

Information You Provide Directly

• Identity Information: Full name, date of birth, gender.
• Contact Information: Email address, phone number, shipping and billing address.
• Payment Information: Credit/debit card details, UPI ID, or other payment data (processed securely by third-party payment gateways — we do not store card details).
• Order Information: Products purchased, order history, and preferences.
• Communication Data: Messages, queries, or feedback submitted via contact forms, email, or WhatsApp.

Information Collected Automatically

• Device & Technical Data: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages visited, time spent on site, links clicked, referring URLs.
• Location Data: Approximate geographic location based on IP address.
• Cookie Data: Preferences and session information stored via cookies (see Section 4).

Information from Third Parties

• Data from payment processors (Razorpay, PayU, etc.) related to transaction status.
• Shipping and delivery updates from courier partners (BlueDart, Delhivery, Shadowfax).
• Analytics data from platforms like Google Analytics.

02How We Use Your Information

We use your personal information only for legitimate business purposes, including:

• Processing and fulfilling your orders, including payment and delivery.
• Sending order confirmations, shipping updates, and delivery notifications.
• Providing customer support and responding to your queries or complaints.
• Personalizing your shopping experience on our website.
• Sending marketing communications, offers, and newsletters (only with your consent).
• Improving our website, products, and services through analytics and feedback.
• Detecting and preventing fraud, unauthorized access, or misuse of our platform.
• Complying with applicable legal obligations under Indian law.
• Enforcing our Terms and Conditions and other policies.

03Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

Service Providers

We share data with trusted third-party service providers who assist in operating our business, including:

• Payment Processors: Razorpay, PayU, or similar gateways to process payments securely.
• Courier Partners: BlueDart, Delhivery, Shadowfax for order fulfillment and delivery.
• Technology Providers: Shopify (platform), Google Analytics (analytics), Meta Pixel (advertising).
• Email & SMS Providers: For transactional and marketing communications.

All service providers are contractually obligated to use your data only for the purpose of providing services to us and in compliance with applicable privacy laws.

Legal Obligations

We may disclose your information to government authorities, law enforcement agencies, or courts when required to do so by law, regulation, legal process, or a lawful governmental request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

04Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on dietxp.com. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described above.

05Data Storage & Security

Your personal data is stored on secure servers provided by Shopify, which is certified under international security standards including PCI-DSS for payment data.

We implement the following security measures to protect your data:

• SSL/TLS encryption for all data transmitted through our website.
• Secure, access-controlled servers with regular security audits.
• Two-factor authentication for administrative access.
• Regular monitoring for unauthorized access or breaches.

06Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law:

• Order & Transaction Data: Retained for a minimum of 7 years for tax, legal, and compliance purposes.
• Account Information: Retained as long as your account remains active.
• Marketing Data: Retained until you unsubscribe or withdraw consent.
• Support Communications: Retained for up to 3 years.

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal data.

07Your Rights

Under the Digital Personal Data Protection Act (DPDP), 2023 and other applicable Indian laws, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
• Right to Grievance Redressal: Lodge a complaint with our Grievance Officer (see Section 12).
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity.

To exercise any of these rights, please contact us at support@dietxp.com. We will respond to all valid requests within 30 days.

08Third-Party Links

Our website may contain links to third-party websites, social media platforms, or payment gateways. These links are provided for your convenience and do not imply endorsement by NUTRI SPACE.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any third-party site you visit. This Privacy Policy applies solely to information collected by dietxp.com.

09Children's Privacy

Our website and products are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at support@dietxp.com. We will take prompt steps to delete such information from our records.

10Marketing Communications

With your consent, we may send you promotional emails, SMS messages, or WhatsApp notifications about new products, offers, and updates. You can opt out at any time by:

• Clicking the "Unsubscribe" link in any marketing email.
• Replying "STOP" to any marketing SMS.
• Contacting us directly at support@dietxp.com.

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders, account, or legal notices.

11Changes to This Policy

NUTRI SPACE reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. For significant changes, we may notify you via email or a prominent notice on our website.

Your continued use of dietxp.com after the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

12Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the following person has been designated as the Grievance Officer for NUTRI SPACE:

Any grievance or complaint regarding the processing of your personal data must be submitted in writing to the above address. We will acknowledge receipt of your grievance within 48 hours and resolve it within 30 days of receipt.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: