Privacy policy

This Privacy Policy describes how DietXP, owned and operated by NUTRI SPACE (referred to as "we", "us", or "our"), collects, uses, stores, and protects your personal information when you visit or make a purchase from dietxp.com. By using this website, you consent to the practices described in this policy.

This policy is compliant with the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP), 2023.

Information We Collect

We collect the following types of personal information:

  • Identity Information: Full name, date of birth, gender

  • Contact Information: Email address, phone number, shipping and billing address

  • Payment Information: Processed securely by third-party payment gateways. We do not store card details.

  • Order Information: Products purchased, order history, and preferences

  • Device and Technical Data: IP address, browser type, operating system

  • Usage Data: Pages visited, time spent on site, links clicked

  • Cookie Data: Preferences and session information stored via cookies

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders including payment and delivery

  • Send order confirmations, shipping updates, and delivery notifications

  • Provide customer support and respond to queries

  • Personalise your shopping experience

  • Send marketing communications with your consent

  • Detect and prevent fraud and unauthorised access

  • Comply with applicable legal obligations

We will never sell your personal data to third parties for their own marketing purposes.

Sharing Your Information

We share data only with trusted service providers including payment processors (Razorpay, PayU), courier partners (BlueDart, Delhivery, Shadowfax), and technology providers (Shopify, Google Analytics). All service providers are contractually obligated to use your data only to provide services to us.

We may disclose your information to government authorities or law enforcement when required by law.

Cookies

We use essential, analytics, marketing, and preference cookies. You can control cookies through your browser settings. Continued use of our website constitutes consent to our cookie policy.

Data Security

Your data is stored on secure Shopify servers with SSL/TLS encryption, PCI-DSS compliance for payment data, and regular security monitoring. In the event of a data breach, we will notify affected users as required by applicable law.

Data Retention

  • Order and transaction data: Minimum 7 years

  • Account information: As long as account is active

  • Marketing data: Until you unsubscribe

  • Support communications: Up to 3 years

Your Rights

Under the DPDP Act 2023, you have the right to access, correct, and erase your personal data, withdraw consent, request data portability, nominate a representative, and lodge a grievance. To exercise any right, contact support@dietxp.com. We will respond within 30 days.

Children's Privacy

Our website is intended for users 18 years and older. We do not knowingly collect personal information from children under 18.

Marketing Communications

You may opt out of marketing communications at any time by clicking "Unsubscribe" in any email, replying STOP to any SMS, or contacting support@dietxp.com.

Grievance Officer

In accordance with the Information Technology Act, 2000 and DPDP Act, 2023, our Grievance Officer can be contacted at:

NUTRI SPACE
99/5C Devpuri, Meerut – 250002, Uttar Pradesh, India
Email: support@dietxp.com
Phone: +91 90455 60007

We will acknowledge grievances within 48 hours and resolve them within 30 days.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised date. Continued use of our website constitutes acceptance of the revised policy.