Refund policy

At DietXP, operated by NUTRI SPACE, we stand behind every product we sell. If you are not completely satisfied with your purchase, we offer a 7-day money-back guarantee on all unopened, sealed products from the date of delivery.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be raised within 7 days of delivery.

  • The product must be unopened, unused, and in its original sealed packaging.

  • The product must not be damaged due to misuse or negligence by the customer.

Opened, used, or tampered products are strictly not eligible for return under any circumstances.

How to Initiate a Return

To initiate a return, please contact us at support@dietxp.com or WhatsApp us at +91 90455 60007 within 7 days of delivery. Please share your Order ID and reason for return. Our team will review your request and confirm eligibility within 24–48 hours.

Once approved, we will arrange a free pickup from your registered delivery address. You are not required to ship the product yourself.

Refund Process

Once the returned product is received and verified by our team, your refund will be processed within 7–10 business days to your original payment method.

  • Credit / Debit Card: 7–10 business days

  • UPI / Net Banking: 5–7 business days

  • Digital Wallet: 3–5 business days

  • Cash on Delivery (COD): 7–10 business days via bank transfer

For COD refunds, please share your bank account details when contacting our support team.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at support@dietxp.com with your Order ID and clear photographs of the item and packaging. After verification, you can choose a free replacement or a full refund, and we collect the item at no cost. Replacements are dispatched within 2–3 working days. If your order is not delivered, or arrives well after the delivery times in our shipping policy, you can ask for a full refund.

Non-Returnable Items

The following are not eligible for return or refund:

  • Products that have been opened or used

  • Return requests raised after 7 days of delivery

  • Products without original packaging

  • Items damaged due to customer misuse or negligence

Order Cancellations

Orders cannot be cancelled once dispatched. Pre-dispatch cancellation requests must be raised immediately by contacting our support team at support@dietxp.com or +91 90455 60007.

For any questions, contact us at support@dietxp.com or WhatsApp +91 90455 60007. Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST. Grievance Officer: Sarbjeet Singh, Proprietor, NUTRI SPACE (DietXP), 99/5C, Devpuri, Meerut, Uttar Pradesh 250002, India; support@dietxp.com, +91 90455 60007. We acknowledge complaints within 48 hours and resolve them within one month.